Follow your passion, and sucess will follow you
Why is my order/item missing?
• Please contact our friendly Customer Service Team for advice on firstname.lastname@example.org or simply visit the contact us form on our website
Why is my order incomplete?
• We might have sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on email@example.com or simply visit the contact us form on our website.
What do I do if my item is damaged?
• Our team takes special care of each order to ensure your order reaches you in perfect condition. If by any chance you do receive a damaged item, please contact us on firstname.lastname@example.org
What happens if an item is out of stock?
• We will notify you at the time of check out if the item selected is not in stock.
• In the rare circumstance where the order has been accepted and due to some reasons, we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag.
• Alternatively, you may contact our Customer Service team who will try their hardest to find the same or an alternative item for you or give you an approximate time of when the item will be back in stock. You may contact us on email@example.com or simply visit the contact us form on our website.
Why do we display products that are out of stock online?
• We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.
What does my status mean?
• Processing means your order has been confirmed and is now being prepared.
• Shipped means your order has now left the warehouse, you will receive a notification confirming dispatch.
• Delivered means your order has been delivered to the given shipping address.
• Cancelled means your order has been cancelled either by you or us.
How are the products packaged?
• Each of the individual products are securely packaged in bubble wrap and put into a bag or box. The box is sealed well ensuring a safe delivery to your doorstep.
How do I know my order has been confirmed?
• After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
How quickly can I return an item?
• Our returns procedure is simple and easy if:
* Product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt.
* Product is damaged on arrival
* Product received is different from what you’ve ordered
* Product must be as new, not used, in re-sellable condition, in its original package as it was delivered to you
* Package must include all items including accessories, manual, stickers, warranty card, etc.
• Please click here to learn more our return process, terms & conditions.
• Alternatively, you may contact us on on firstname.lastname@example.org or simply visit the contact us form on our website.
What if I receive an item with manufacturing defect?
• Our team work very hard to ensure our products are of the highest quality for you. You may contact us on email@example.com or simply visit the contact us form on our website and we will be happy to help you solve the issue with your item.
What items are not eligible for return?
• Products we can’t process for return are listed below:
* Personalized items
* Items on sale
* Electronic items where the original seal is broken
* Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
* Damaged items due to misuse, even if they are still under warranty period
* Items that have been assembled, used, altered or installed, unless defective
* Items that were sealed and require their hygienic levels to be intact from the manufacturer
* Further exceptions are mentioned along with the product description.
Do you ship regionally and internationally?
· Techshop currently offers delivery in the UAE, regionally and internationally
How much do you charge for delivery / shipping?
• Delivery within the UAE is free of charge for order above AED 100
• We aim to deliver your items within 3-5 working days if items are available in stock. Else it will be as mentioned on the product while shopping.
• We aim to deliver to all international addresses within 10 working days across all major countries. Shipping rates are determined by weight and location. Please review the shipping fees towards the end of the checkout process.
• Delivery outside the UAE may be subject to local import duties, custom duties or taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and PHONECASE.AE is not responsible for them.
• Additional legalisation and customs fees may be applicable outside the UAE and are to be paid by the consignee
• The international shipping rates are calculated on checkout based on the weight and dimension of your order
How do I track my order?
• You can track your order from your account page, once your order is shipped, you’ll receive a notification that you order is dispatched. You can also contact our Customer Service Team on firstname.lastname@example.org or simply visit the contact us form on our website.
When will I receive my order?
• We aim to deliver all items within 2 to 3 working days in the UAE, 5 to 10 working days in the GCC, 7 to 12 working days international shipments.
How can I pay?
• We offer an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs.
Credit Cards:we use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your Mastercard, Visa or AMEX.
Cash on Delivery:only in the UAE, you may also pay our driver / courier person upon delivery and accepting the goods. He will hand you a payment receipt along with your invoice.
COD payments are accepted for orders with total invoice value equal to AED 1000
What’s the minimum order value required to place an order?
• To place an order, a minimum order value of AED 29 or more is required.
Are there any other hidden charges / taxes?
• You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra unless shipment is outside the UAE.
How can I change my email, home address or password?
• Log into your phonecase.ae account. When clicking on My Details or Shipping addresses you will be given the option to update your account details and then press Save.
I’ve forgotten my password how do I access my account?
• When you log in, you may follow the Forgot Your Password link or you may also contact the Customer Service Team on email@example.com or simply visit the contact us form on our website. They will send you a system generated password.
How do I opt out of marketing emails?
• You may contact the Customer Service Team on firstname.lastname@example.org or simply visit the contact us form on our website. They will do the needful to remove you from the mailing list.
How can I view my purchase history?
• If you want to check and see what lovely items you’ve bought in the past all you have to do is Sign In to your account. Once signed in you will be able to see your purchase history by clicking on My Orders.
Is it mandatory to register before placing an order?
• Yes, it is mandatory to register with us using your email Id and mobile number. When you register with us, you can receive timely offers and also to maintain your Wishlist and account & address details.
Welcome to TECHSHOP, the online store that provides a wide range of high-quality products to customers throughout the United Arab Emirates. We are committed to delivering the best shopping experience to our customers, and we take pride in providing exceptional customer service.
At TECHSHOP, we understand the importance of quality, affordability, and convenience. That's why we offer a broad selection of products that cater to the needs and preferences of our customers, ranging from electronics, home appliances, fashion and beauty products, sports equipment, and much more.
Our team is dedicated to sourcing the best products from top-notch manufacturers and suppliers worldwide, ensuring that every item we offer meets the highest quality standards. We also strive to offer our customers competitive prices and regular discounts, making it easy for them to shop for their favorite products without breaking the bank.
We believe that shopping online should be easy and hassle-free, which is why we've designed our website to be user-friendly and intuitive. Our customers can easily browse through our products, place their orders, and have them delivered straight to their doorstep in no time.
At TECHSHOP, we are committed to providing our customers with excellent service, and we are always available to answer any questions or concerns they may have. We believe that building long-lasting relationships with our customers is the key to our success, and we go above and beyond to ensure that every customer is satisfied with their shopping experience.
Thank you for choosing TECHSHOP, and we look forward to serving you!