Faq's

•       Please contact our friendly Customer Service Team for advice on  support@techshop.ae or simply visit the contact us form on our website

•       We might have sent you the items that were available first and then we will send you the remaining items in a second delivery. If you have not chosen this option please contact the customer care team for advice on support@techshop.ae or simply visit the contact us form on our website.

•       Our team takes special care of each order to ensure your order reaches you in perfect condition. If by any chance you do receive a damaged item, please contact us on support@techshop.ae
Please note that a damaged item will not be returned if we are not notified within 48hrs from delivery.

•       We will notify you at the time of check out if the item selected is not in stock.

•       In the rare circumstance where the order has been accepted and due to some reasons, we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag.

•       Alternatively, you may contact our Customer Service team who will try their hardest to find the same or an alternative item for you or give you an approximate time of when the item will be back in stock. You may contact us on support@techshop.ae or simply visit the contact us form on our website.

•       We continue to show out of stock products online so that you have access to the product details or so that you can buy it at a later date when the item is back in stock. You may also select to be contacted when the item comes back in to stock.

•       Processing means your order has been confirmed and is now being prepared.

•       Shipped means your order has now left the warehouse, you will receive a notification confirming dispatch.

•       Delivered means your order has been delivered to the given shipping address.

•       Cancelled means your order has been cancelled either by you or us.

•       Each of the individual products are securely packaged in bubble wrap and put into a bag or box. The box is sealed well ensuring a safe delivery to your doorstep.

•       After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

•      Our returns procedure is simple and easy if:

*       Product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. 

*       Product is damaged on arrival

*       Product received is different from what you’ve ordered

*       Product must be as new, not used, in re-sellable condition, in its original package as it was delivered to you

*       Package must include all items including accessories, manual, stickers, warranty card, etc.

•      Please click here to learn more our return process, terms & conditions.

•      Alternatively, you may contact us on on support@techshop.ae or simply visit the contact us form on our website.

•      Our team work very hard to ensure our products are of the highest quality for you. You may contact us on support@techshop.ae or simply visit the contact us form on our website and we will be happy to help you solve the issue with your item.

•       Products we can’t process for return are listed below:

*       Personalized items

*       Items on sale

*       Electronic items where the original seal is broken

*       Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)

*       Damaged items due to misuse, even if they are still under warranty period

*       Items that have been assembled, used, altered or installed, unless defective

*       Items that were sealed and require their hygienic levels to be intact from the manufacturer

*       Further exceptions are mentioned along with the product description.

·         Techshop currently offers delivery in the UAE, regionally and internationally

•       Delivery within the UAE is free of charge for order above AED 100

•       We aim to deliver your items within 3-5 working days if items are available in stock. Else it will be as mentioned on the product while shopping.

•       We aim to deliver to all international addresses within 10 working days across all major countries. Shipping rates are determined by weight and location. Please review the shipping fees towards the end of the checkout process.

•       Delivery outside the UAE may be subject to local import duties, custom duties or taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and PHONECASE.AE is not responsible for them.

•       Additional legalisation and customs fees may be applicable outside the UAE and are to be paid by the consignee

•       The international shipping rates are calculated on checkout based on the weight and dimension of your order

•      You can track your order from your account page, once your order is shipped, you’ll receive a notification that you order is dispatched. You can also contact our Customer Service Team on support@techshop.ae or simply visit the contact us form on our website.

•       We aim to deliver all items within 2 to 3 working days in the UAE, 5 to 10 working days in the GCC, 7 to 12 working days international shipments.