Faq's
Follow your passion, and sucess will follow you
Frequently Asked Questions
Why is my order/item missing?
Please contact our friendly Customer Service Team for assistance at support@techshop.ae or visit the Contact Us form on our website.
Why is my order incomplete?
We may have sent available items first and will ship the remaining items in a second delivery. If this wasn't your choice, please contact Customer Service at support@techshop.ae or use our Contact Us form.
What do I do if my item is damaged?
We ensure every order reaches you in perfect condition. If you receive a damaged item, contact us within 48 hours of delivery at support@techshop.ae.
What happens if an item is out of stock?
Notification at Checkout: You will be notified if an item is out of stock during checkout.
Post-Order Notification: If we can't ship an accepted order, we will notify you within 24 hours and refund your payment within 10 working days.
Assistance: Contact Customer Service at support@techshop.ae or use the Contact Us form for help finding an alternative or an estimated restock time.
Why do we display products that are out of stock online?
We display out-of-stock products so you can access their details and purchase them once they are back in stock. You can opt to be notified when an item is back in stock.
What does my order status mean?
Processing: Your order is confirmed and being prepared.
Shipped: Your order has left the warehouse; a dispatch notification will be sent.
Delivered: Your order has been delivered to the shipping address.
Cancelled: Your order has been cancelled by you or us.
How are the products packaged?
Each product is securely packaged in bubble wrap and placed in a bag or box, which is then sealed to ensure safe delivery.
How do I know my order has been confirmed?
After checking out, you will receive a payment confirmation along with an email and SMS to your registered email and mobile number.
How quickly can I return an item?
Unopened Products: Return within 7 days if in original condition and packaging.
Damaged on Arrival: Contact us immediately.
Incorrect Products: Return if different from what you ordered.
Conditions: Must be new, unused, and include all accessories and packaging.
For more details, click here or contact us at support@techshop.ae.
What if I receive an item with a manufacturing defect?
Contact us at support@techshop.ae or use the Contact Us form for assistance with defective items.
What items are not eligible for return?
Personalized items
Sale items
Electronics with broken seals
Items not in original condition and packaging
Misused items, even under warranty
Assembled, used, altered, or installed items, unless defective
Items requiring intact hygiene seals
Do you ship regionally and internationally?
Yes, Techshop offers delivery in the UAE, regionally, and internationally.
How much do you charge for delivery/shipping?
Within UAE: Free for orders above AED 100, delivered within 3-5 working days.
International: Delivered within 10 working days. Shipping rates are based on weight and location. Additional customs duties and taxes may apply.
How do I track my order?
Track your order from your account page. You will receive a dispatch notification once your order is shipped. Contact Customer Service at support@techshop.ae for further assistance.
When will I receive my order?
UAE: 2-3 working days
GCC: 5-10 working days
International: 7-12 working days
How can I pay?
We offer secure payment options:
Credit Cards: Mastercard, Visa, AMEX
Cash on Delivery: Available in UAE for orders up to AED 1000
How can I change my email, home address, or password?
Log into your account, update your details under My Details or Shipping Addresses, and click Save.
I’ve forgotten my password. How do I access my account?
Follow the Forgot Your Password link on the login page or contact Customer Service at support@techshop.ae for a system-generated password.
How do I opt out of marketing emails?
Contact Customer Service at support@techshop.ae to be removed from the mailing list.
How can I view my purchase history?
Sign in to your account and click on My Orders to view your purchase history.
Is it mandatory to register before placing an order?
Yes, registration with your email ID and mobile number is required to place an order and receive offers and updates.
Welcome to TECHSHOP, the online store that provides a wide range of high-quality products to customers throughout the United Arab Emirates. We are committed to delivering the best shopping experience to our customers, and we take pride in providing exceptional customer service.
At TECHSHOP, we understand the importance of quality, affordability, and convenience. That's why we offer a broad selection of products that cater to the needs and preferences of our customers, ranging from electronics, home appliances, fashion and beauty products, sports equipment, and much more.
Our team is dedicated to sourcing the best products from top-notch manufacturers and suppliers worldwide, ensuring that every item we offer meets the highest quality standards. We also strive to offer our customers competitive prices and regular discounts, making it easy for them to shop for their favorite products without breaking the bank.
We believe that shopping online should be easy and hassle-free, which is why we've designed our website to be user-friendly and intuitive. Our customers can easily browse through our products, place their orders, and have them delivered straight to their doorstep in no time.
At TECHSHOP, we are committed to providing our customers with excellent service, and we are always available to answer any questions or concerns they may have. We believe that building long-lasting relationships with our customers is the key to our success, and we go above and beyond to ensure that every customer is satisfied with their shopping experience.
Thank you for choosing TECHSHOP, and we look forward to serving you!